A knowledge base allows your company to grow in a scaleable way
As soon as a colleague leaves, you notice that he or she takes a lot of knowledge and expertise with them. Your operation is tied to people, not to systems. Sarrai captures the expertise that lives in people's heads, shares it where it's needed, and maintains itself whenever an update is required.
Sarrai is built for the organisation that wants to keep growing without improvising.
A knowledgebase is an essential tool to support your company as it grows. The professional impression you make on your customers is worth its weight in gold.
Customers only want one answer: the right one
Customers notice straight away when information is wrong, outdated or unpersonalised. With Sarrai, answers are always fast, in your tone of voice and complete with source citations wherever possible.
- One source of truth: no more contradictory answers between colleagues
- Available 24/7: Sarrai answers questions outside office hours too
- A citation with every answer: gain trust through transparency
More time to focus
You lose half your day to questions that really shouldn't reach you. Sarrai catches those questions and gives your team the calm they need to do their best work. Soon, no one will be waiting on your to answer their texts anymore.
- Questions answered the moment they arise, not days later
- Knowledge isn't tied to people, holidays and turnover become less painful
- Questions you've answered a hundred times are finally written down somewhere
Improve where your customers get stuck
Which questions does your team receive most often? Which procedures need updating and which documentation parts are missing entirely? Sarrai uses its powerful reporting tools to visualize your gaps.
- Gaps mapped out: questions with no answer are grouped automatically
- Outdated articles are clearly flagged, before real frustration emerges
- Patterns get detected, so you can make the best decisions on where to apply your time
Don't start from a blank page
Nobody likes starting by typing everything out. This is the main reason most knowledgebases never get off the ground in practice. With Sarrai you upload what you have, or let the AI assistant interview you. You get structured helpdesk articles back. You proofread and publish.
- The assistant does the work. You review and adjust.
- You focus on what matters, thanks to the powerful reporting tools included in Sarrai
- Watch it work within hours, not weeks
The only knowledgebase that maintains its own knowledge
Classic knowledgebases go out of date fast. After all, someone has to actively maintain the articles, but that often stops happening after a few months. Sarrai creates a closed feedback loop: every question it couldn't answer is turned into a suggestion for improving your knowledgebase automatically. You review the suggestions in your inbox and apply them with a few clicks.
Every suggestion is short and to the point: a new article based on questions that came in, a revision of something that's outdated or a better wording because it doesn't match what customers are really asking. With only a few clicks, you improve the AI-agent's capabilites. Your customers will thank you for it.
- Approve suggestions one by one, reject or adjust when needed
- Full diff on revisions, so you see what changes
- You stay in control of every change
Smart AI helps your people
We don't believe in AI that sidelines your staff. We do believe in AI that takes away the dull, repetitive work and frees up your people for what they're good at.
You stay in control
Sarrai suggests; you approve. Nothing is published or answered outside your knowledge base.
Your company gets more robust
Sarrai gives your organisation something it doesn't have today: a customer-facing answering machine that handles their questions 24/7
You follow up effortlessly
Every answer is always accompanied by source citations. You can always check where an answer came from. Hallucinations are kept to an absolute minimum.
Sarrai's not a wiki, and not a chatbot either
Ready to get started?
Try Sarrai for free and experience what true focus time feels like. No credit card required.
