Between €30 and €150 a month — but that figure tells you almost nothing. The chatbot itself is now the cheapest part; the real cost and the real value sit in the knowledge you feed it. We do the maths transparently.
A new colleague no longer opens the knowledge base — they just ping Tom, because that's faster and more reliable. That's how a knowledge base dies: not with a crash, but with silence. And that very gap is the most valuable signal you have.
This article lays out the four most important differences — not to talk Intercom down (it's a good product), but to help you choose what fits your situation.
You'd actually planned to start today on that one project that's been sitting for weeks, but the inbox has taken you hostage again. Under the guise of 'delivering service' you let it happen. But that isn't delivering service anymore — it's the opposite.
The informal communication of a small team is free. And then you grow, and communication suddenly becomes very expensive.
The value of an AI answer is determined by what the system refuses to say, not by what it keeps endlessly asserting.
Why does documenting processes so often fail, and what can we do about it? A handy insight into how to make your next documentation project actually succeed.
