On the last day everything looks fine. The bill arrives months later: slower answers, work done twice, and one colleague who becomes the new bottleneck. What you actually lose, and how you keep that knowledge in your company.
A technical customer question given to your developer costs more than the five minutes it looks like. What the interruption really costs, and how you keep most of those questions away from your engineers.
You rarely start from zero: your answers are already in your sent folder. How to pick your first twenty articles, skip the structure debate and let the rest grow out of the questions that come in.
Your best person just resigned and you have weeks, not months. How to choose what to capture, why talking beats writing, and how to test that the handover actually worked.
A review calendar rarely survives in a small team. Which signals show that an article is stale, what you can genuinely automate, and which part stays a human decision.
No support team, no weeks-long documentation project. You connect Sarrai to your website, let it answer the easy questions, and the knowledge base builds itself while you work.
When you ship every week, your docs are out of date by default. A practical workflow to keep the gap small: check the docs with every change, keep each edit small, and let real questions drive the backlog.
Compare the cost of a support agent with what Sarrai costs, from €149 a month or about €0.30 a conversation. We do the math transparently.
Register, add your documents or website, and your knowledge base writes itself. We walk step by step through how you're chatting with your own AI agent within the hour.
Stale documentation is a side effect of shipping software. Here's why your docs drift, how to fix the articles that already went wrong, and how to keep new ones current.
Your best developer avoids customer contact, and it comes down to stress, not unwillingness. Here's how to put technical experts to work in support without it draining them.
Between €30 and €150 a month, but that figure tells you almost nothing. The chatbot itself is now the cheapest part; the real cost and the real value sit in the knowledge you feed it. We do the math transparently.
A new colleague no longer opens the knowledge base. They just ping Tom, because that's faster and more reliable. That's how a knowledge base dies: not with a crash, but with silence. And that very gap is the most valuable signal you have.
This article lays out the four most important differences, not to talk Intercom down (it's a good product), but to help you choose what fits your situation.
You'd actually planned to start today on that one project that's been sitting for weeks, but the inbox has taken you hostage again. Under the guise of 'delivering service' you let it happen. But that isn't delivering service anymore. It's the opposite.
The informal communication of a small team is free. And then you grow, and communication suddenly becomes very expensive.
The value of an AI answer is determined by what the system refuses to say, not by what it keeps endlessly asserting.
Why does documenting processes so often fail, and what can we do about it? A handy insight into how to make your next documentation project actually succeed.
