Automate customer support without a big investment
No support team, no weeks-long documentation project. You connect Sarrai to your website, let it answer the easy questions, and the knowledge base builds itself while you work.
How to keep your docs in sync with a product that ships weekly
When you ship every week, your docs are out of date by default. A practical workflow to keep the gap small: check the docs with every change, keep each edit small, and let real questions drive the backlog.
What does AI customer service cost for an SME?
Compare the cost of a support agent with what Sarrai costs, from €149 a month or about €0.30 a conversation. We do the math transparently.
How quickly can you get started with Sarrai?
Register, add your documents or website, and your knowledge base writes itself. We walk step by step through how you're chatting with your own AI agent within the hour.
Why documentation goes stale (and how to fix it)
Stale documentation is a side effect of shipping software. Here's why your docs drift, how to fix the articles that already went wrong, and how to keep new ones current.
Why programmers don't like talking to customers (and what you can do about it)
Your best developer avoids customer contact, and it comes down to stress, not unwillingness. Here's how to put technical experts to work in support without it draining them.
What does an AI chatbot cost for your website?
Between €30 and €150 a month, but that figure tells you almost nothing. The chatbot itself is now the cheapest part; the real cost and the real value sit in the knowledge you feed it. We do the math transparently.
Nobody looks it up anymore
A new colleague no longer opens the knowledge base. They just ping Tom, because that's faster and more reliable. That's how a knowledge base dies: not with a crash, but with silence. And that very gap is the most valuable signal you have.
Sarrai or Intercom: which platform fits your support team?
This article lays out the four most important differences, not to talk Intercom down (it's a good product), but to help you choose what fits your situation.
You lose half your workday to the same questions
You'd actually planned to start today on that one project that's been sitting for weeks, but the inbox has taken you hostage again. Under the guise of 'delivering service' you let it happen. But that isn't delivering service anymore. It's the opposite.
The difference between a team of three and a team of eight
The informal communication of a small team is free. And then you grow, and communication suddenly becomes very expensive.
Why "I don't know" is the most important sentence for an AI system
The value of an AI answer is determined by what the system refuses to say, not by what it keeps endlessly asserting.
What happens when Tom goes on vacation?
Why does documenting processes so often fail, and what can we do about it? A handy insight into how to make your next documentation project actually succeed.
