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Customer service software built for SMEs

A Belgian AI chatbot that answers customer questions automatically from your own knowledge base — not from its imagination. GDPR-proof, data in the EU, and with a fixed price instead of charging per user or per resolved question.

Start free See our pricing
AI chatbot from your knowledge base Answers on the basis of your content, with a source citation — and makes nothing up.
Fixed price from €149/mo No cost per seat or per resolved question. All features included.
Belgian & GDPR-proof Built in Belgium, Dutch-speaking support, data stays in the EU.
Belgian company
GDPR-proof · data in the EU
Fixed price from €149/mo
Why this pinches for SMEs

Per-seat and per-resolution pricing is built for large teams.

Most customer service software charges per user and per resolved question. For a small team that's a double penalty: you pay for every seat — including the occasional user — and on top for every answer the AI gives. Just when you grow, your bill grows the hardest.

× per seat You pay per user, whether they log in all day or once a week.
  • per question
 Every question resolved by AI gets added as a separate cost on top.
= unpredictable You only know at the end of the month what your support really cost.
Answers that are right

AI answers from your own knowledge base

Sarrai isn't just any old chatbot. Sarrai AI answers customer questions solely on the basis of your knowledge base, always with a source citation. If it's unsure, or the customer asks for it, it hands the conversation over to your team — with the full context.

  • No hallucinations. No matching answer in your knowledge base? Then it says so honestly and brings in a human.
  • Always with a source. With every answer, Sarrai shows which article it comes from, so customers can trust your answer.
  • Learns along. Unanswered questions arrive as a concrete suggestion in your approval inbox, so your knowledge base gets sharper.
How your customers reach you

A chatbot and a chat widget on your own site

Switch on what fits your customers — or turn everything on. Live in ten minutes, no IT project.

Chat widget on your website

A single snippet of code on your site — similar to Google Analytics — and the AI chatbot answers customer questions, day and night.

Public knowledge portal

A searchable knowledge base on its own URL. Customers find answers themselves — and Google finds them too.

Escalation to your team

Can't the chatbot work it out, is the customer getting frustrated, or do they ask for a human? Sarrai hands over to your inbox, with the full conversation history.

Predictable, even as you grow

One fixed price. All features included.

No charging per seat, no cost per resolved question. What you see is what you pay.

From €149 per month

For SME teams up to 15 users — all modules, unlimited articles, unlimited questions.

  • AI chatbot, knowledge base and KickStart included — no separate modules
  • No hidden costs, no per-seat or per-resolution charging
  • 30-day free trial, cancel monthly — no lock-in
See all pricing Compare with Intercom & co
Local & secure

A Belgian company, GDPR-proof from the start

Not an American platform with English-only support, but Belgian customer service software with a chatbot — built for the European market.

Belgian company

Built in Belgium and fully available in Dutch, with a point of contact in your language and personal guidance.

GDPR-proof

Data is processed and stored within the EU. Your content trains no AI models and a data processing agreement (DPA) is available as standard.

Data in Belgium

Your servers and all customer data sit with Combell in Belgium. Data does not leave the EU — privacy-first by design.

Frequently asked questions

Customer service software for SMEs — FAQ

Is Sarrai a chatbot for customer service?
Yes. Sarrai includes an AI chatbot that you place on your own website via a chat widget. The difference from a classic chatbot: Sarrai answers solely on the basis of your knowledge base — always with a source citation — and makes nothing up. If it doesn't know the answer, it says so honestly and brings in a human.
Is Sarrai GDPR-proof?
Yes, Sarrai is GDPR-proof. All data is processed and stored within the EU — our servers and customer data sit with Combell in Belgium. You keep ownership of your content and conversations, your data is not used to train AI models, and a data processing agreement (DPA) is available as standard.
Is Sarrai a Belgian company?
Yes. Sarrai is a Belgian company, built in Belgium and fully available in Dutch — interface, AI answers and support. You have a Dutch-speaking point of contact and data does not leave the EU. That makes Sarrai a Belgian customer service software with a chatbot, tailored to local SMEs.
How much does customer service software cost for an SME?
Customer service software for SMEs starts at Sarrai from €149 per month, with all features included. No charging per user (seat) and no cost per resolved question — those are exactly the models that add up quickly for small teams. You can try it free for 30 days and cancel monthly. You'll find the full pricing breakdown on our pricing page.
Does Sarrai charge per seat or per resolved question?
With most customer service tools you pay per seat and per resolved question. For a small team that's a double penalty: you pay for every user, including the occasional one, and on top for every answer the AI gives. Sarrai works with one fixed monthly price, so your bill stays predictable — even as you grow.
Can I place the chatbot on my own website?
You get a single snippet of code that your web developer places on your site in a few minutes, similar to Google Analytics. There's also a public knowledge portal on its own URL, so customers can look up answers themselves without an account.
Is Sarrai suitable for small SME teams?
Sarrai is built specifically for SMEs and scale-ups of roughly 5 to 100+ employees. The Starter, Growth and Pro plans grow with your team and conversation volume, without you paying for enterprise features you don't need. Looking mainly for a lightweight helpdesk instead of a chatbot? Then read helpdesk software for SMEs.
Ready to get started?

Customer service that grows with you, without surprises on your bill.

Try Sarrai free for 30 days. No credit card, no commitments — and personal guidance for a flying start.

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