Automate customer support without a big investment
No support team, no weeks-long documentation project. You connect Sarrai to your website, let it answer the easy questions, and the knowledge base builds itself while you work.
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Knowledge base
The knowledge base that writes with you
Upload what you have or simply let Sarrai interview you: it writes the articles. And it keeps writing after launch. Every customer question without a good answer comes back as a proposal to update your knowledge base.
What is Sarrai?
Sarrai is a knowledge base with an AI colleague built in. That colleague writes articles from your documents and interviews, answers your customers' questions with source citations, and proposes improvements as soon as something is missing or out of date.
One knowledge base
One central place for procedures, policies, product knowledge, and how-things-work-here. Organized, searchable, with versions and visibility per role.
A documentation assistant
Sarrai interviews you or reads your existing documents and turns them into structured articles.
A chat agent for your team
Your colleagues ask Sarrai too. Every answer comes with the source article attached, so they can check the details themselves.
A chat agent for your customers
Put Sarrai on your website or knowledge base portal and answer customer questions automatically. Only the exceptions still reach your inbox.
Capture, share, improve, and Sarrai does most of the improving itself
Capture your knowledge the way you want
Sarrai doesn't expect a thick manual. A few existing documents are enough to generate the first piece of your knowledge base in a couple of clicks. Nothing on paper yet? Then Sarrai interviews you and writes up what you tell it. And whatever you forget at the start comes back on its own: every question without a good answer becomes a proposal your expert only has to review. See how quickly you can get started.
- Clear structure: steps, exceptions, sources
- You review, you decide. Nothing goes live without your approval
- Upload, interview, and your own writing mixed in one workflow
Your customers get an answer right away
Instead of digging through folders or FAQ pages, your customers ask Sarrai directly. They get an answer in plain language within seconds, always with the source article attached so they can double-check it. When Sarrai can't figure it out, it automatically places the question in your inbox so a colleague can take over.
- Answers in natural language, with source citations
- Accessible via the knowledge base portal or on your own website
- Visibility per role: not everyone sees everything
This is what makes Sarrai different: it proposes improvements itself
When a question goes unanswered or an article gets negative feedback, Sarrai drafts a proposal on its own: a new article or an update to an existing one, ready for review in the approval inbox. You keep the final say; the hunt for what's missing is off your plate.
- Automatic detection of knowledge gaps and outdated articles
- Ranked by impact: frequency × reach × age
- Sarrai prepares the draft, you review and publish
Every question makes your knowledge base better
Every question from a customer or colleague reveals what's missing or unclear in your knowledge base. Sarrai picks up those signals and turns them into concrete proposals. Everything stays current without you ever having to block off an afternoon for it.
Write your first article before your coffee gets cold.
Try Sarrai free for 30 days. Upload a few documents and see what it makes of them. No credit card, no strings attached.
