How can I use AI in my SME?
Every guide tells you to start small. None of them tells you where. One simple test shows where AI pays off first in an SME: the question your team answers again and again.
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Knowledge base
The knowledge base that writes with you
Upload what you have or simply let Sarrai interview you: it writes the articles. And it keeps writing after launch. Every customer question without a good answer comes back as a proposal to update your knowledge base.
What is Sarrai?
Sarrai is a knowledge base with an AI colleague built in. That colleague writes articles from your documents and interviews, answers your customers' questions with source citations, and proposes improvements as soon as something is missing or out of date.
One knowledge base
One central place for procedures, policies, product knowledge, and how-things-work-here. Organized, searchable, with versions and visibility per role.
A documentation assistant
Sarrai interviews you or reads your existing documents and turns them into structured articles.
A chat agent for your team
Your colleagues ask Sarrai too. Every answer comes with the source article attached, so they can check the details themselves.
A chat agent for your customers
Put Sarrai on your website or in your Help Center and answer customer questions automatically. Only the exceptions still reach your inbox.
Capture, share, improve, and Sarrai does most of the improving itself
Capture your knowledge the way you want
Sarrai doesn't expect a thick manual. A few existing documents are enough to generate the first piece of your knowledge base in a couple of clicks. Nothing on paper yet? Then Sarrai interviews you and writes up what you tell it. And whatever you forget at the start comes back on its own: every question without a good answer becomes a proposal your expert only has to review. See how quickly you can get started.
- Clear structure: steps, exceptions, sources
- You review, you decide. Nothing goes live without your approval
- Upload, interview, and your own writing mixed in one workflow
How you manage your knowledge
Sarrai writes a large part of your articles. When you want to write or change an article yourself, you use the editor. Sarrai keeps each change as a new version. One page shows all the links that do not work.
- Write in a visual editor or in Markdown, with tables and images. To add a screenshot, paste it into the article.
- Each time you save, Sarrai makes a new version. You see who saved a change and when. You can restore an old version.
- To link to a different article, select it from your knowledge base. If you change the address of that article later, your link continues to work.
- One page shows all broken links and images in your articles.
Your customers get an answer right away
Instead of digging through folders or FAQ pages, your customers ask Sarrai directly. They get an answer in plain language within seconds, always with the source article attached so they can double-check it. When Sarrai can't figure it out, it automatically places the question in your inbox so a colleague can take over.
- Answers in natural language, with source citations
- Accessible via your Help Center or on your own website
- Visibility per role: not everyone sees everything
Your Help Center with your own brand
Put your own logo, colors, and font on your Help Center. Select one main color, and Sarrai makes a full color palette from it. If you do not set a style, your Help Center uses the standard Sarrai style.
- Your logo, your colors, and your font
- Up to four starter questions in the chat, so that a visitor sees immediately what to ask
- When you rename an article or merge two articles, send the old address to the new page. Visitors and search engines then go to the correct page.
This is what makes Sarrai different: it proposes improvements itself
When a question goes unanswered or an article gets negative feedback, Sarrai drafts a proposal on its own: a new article or an update to an existing one, ready for review in the approval inbox. You keep the final say; the hunt for what's missing is off your plate.
- Automatic detection of knowledge gaps and outdated articles
- Ranked by impact: frequency × reach × age
- Sarrai prepares the draft, you review and publish
Every question makes your knowledge base better
Every question from a customer or colleague reveals what's missing or unclear in your knowledge base. Sarrai picks up those signals and turns them into concrete proposals. Everything stays current without you ever having to block off an afternoon for it. How documentation goes stale, and how to spot it, is on our page about stale documentation.
Write your first article before your coffee gets cold.
Try Sarrai free for 30 days. Upload a few documents and see what it makes of them. No credit card, no strings attached.
