Intercom (Fin)
US
—
/mo
—
≈ — /year
What does helpdesk software really cost?
Choose below how many support agents you have and how many conversations you currently handle with customers each month. You'll then see the prices of Sarrai, Intercom, Trengo, and Crisp side by side.
Trengo
NL
—
/mo
—
≈ — /year
Crisp
FR
—
/mo
—
≈ — /year
Lime Connect
DE
—
/mo
—
≈ — /year
Freshdesk
US
—
/mo
—
≈ — /year
Sarrai
BE
—
/mo
All included
≈ — /year
Also compare with:
With Sarrai you don't get an invoice you didn't expect. That's one of our core values.
What if you go over your limit?
If you exceed it, you choose what happens
The biggest difference between Sarrai and the rest isn't a feature. It's what happens when you go over your conversation limit.
Intercom (Fin)
Your invoice rises automatically by $0.99 per extra AI outcome. No warning, no pause. At 2,000 extra conversations that's $1,980 on top of your seats.
Trengo
You first buy extra conversations through sales, with no self-service add-on. You get pushed to a more expensive plan sooner.
Crisp
Hugo AI stops as soon as the credits run out, unless Pay-As-You-Go was activated in advance. Unpredictable rate (~$0.05 to 0.10 per conversation).
Lime Connect
AI Hub is a flat €200/mo, with no variable conversation cost. Predictable, but you pay for what you don't use.
Freshdesk
Freddy AI Agent is billed at $0.49 per session after 500 trial sessions. No pause, no alerts until your invoice arrives.
Sarrai
You decide. You get a warning before your credit runs out. Then you choose whether to buy an extra bundle for more conversations, or pause until next month.
Belgian tool. The only one in this comparison.
Your data stays in Belgium (Combell).
Your AI runs on a European model.
What's included and what isn't
Which platform offers which services?
Below is one more comparison of what is and isn't included in the price with us and with our competitors.
| Criterion | Intercom | Trengo | Crisp | Lime Connect | Freshdesk | Sarrai |
|---|---|---|---|---|---|---|
| EU data location | US | NL, US cloud | FR | DE / SE | EU region | Combell BE |
| EU AI model | ||||||
| Guided onboarding included | usually paid | via quote | self-service | via partner | limited | |
| Knowledge base that updates itself | standard | |||||
| "I don't know" instead of hallucinating | Fin partly | multiple-choice | ||||
| Cancel any month | annual lock-in | annual contract | plan-dependent | annual recommended |
Competitor amounts are the published list prices from June 2026 and are updated roughly every 6 to 12 months. Crisp's AI credits are a reasonable estimate, not a hard list price.
Related reading
Automate customer support without a big investment
No support team, no weeks-long documentation project. You connect Sarrai to your website, let it answer the easy questions, and the knowledge base builds itself while you work.
Read moreWhat does AI customer service cost for an SME?
Compare the cost of a support agent with what Sarrai costs, from €149 a month or about €0.30 a conversation. We do the math transparently.
Read more
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More of a small team? Find out why Sarrai is customer service software for SMEs, with one fixed price instead of billing per seat.
