How can I use AI in my SME?
Every guide tells you to start small. None of them tells you where. One simple test shows where AI pays off first in an SME: the question your team answers again and again.
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For software companies
You build a complex product. Sarrai catches the questions.
Software companies build complex products and get chased by questions. Your product evolves faster than your documentation: new features, edge cases, integrations that work just a little differently for that one customer. Sarrai captures that knowledge as the work happens and keeps it current, without a product owner starting a months-long writing project.
The knowledge lives in your engineers' heads, not in a readable source
Every sprint something changes, and your customers' questions change with it. The answer exists, but it's scattered across pull requests, Slack messages and the experience of the engineer who built the feature. As long as that knowledge isn't written down anywhere readable, it keeps landing on a person.
The telltale signs
Onboarding leans on your seniors
New colleagues lean on senior engineers for weeks with "how does this actually work", because it isn't written down anywhere else.
Documentation is structurally behind
Every so often a sprint is spent catching the documentation up, and a few weeks later it's out of date again.
Support keeps asking engineering
Support asks engineering the same technical questions, week after week, about the same features and integrations.
This is what you get with Sarrai
Fewer ad-hoc questions to your developers. Less maintenance on your documentation. Less of your day dictated by the inbox.
A public help center where customers find the answer themselves
Your knowledge sits in one searchable place. Customers find their answer without opening a ticket, and your team doesn't answer the same question twice. Even if you start from scratch, your knowledge base is up within a week.
- Searchable articles, neatly grouped by topic
- Live in minutes, even without existing documentation
- Works in both Dutch and English
An AI assistant that answers customer questions
The AI assistant answers based on your own documentation and points to the source. You embed the chat on your own website or inside your product, so customers get help right where they already are. If the assistant doesn't know the answer, it brings in a human.
- Answers from your own knowledge, with the source cited
- Embeddable on your own site with a single script
- When in doubt, no made-up answers. A human steps in
A knowledge base that keeps itself up to date
Every time the assistant can't answer a question well, Sarrai remembers it and writes a concrete proposal to close the gap. Every proposal lands in your approval inbox. You review them and decide, and your documentation stays current without a writing project. So you don't have to start with a complete knowledge base: with a bit of question volume Sarrai builds one fast, even if you start from scratch. See how quickly you get started.
- Proposals for new or outdated articles
- You approve every proposal before it goes live
- Half an hour a week keeps your knowledge base current
Your knowledge stays readable and current, without a writing project
The knowledge that lives in your engineers' heads lands in a readable place and stays correct there. New colleagues get up to speed faster, support interrupts your developers less, and your documentation no longer ages quietly in the background.
Read why documentation slowly goes staleRelated reading
Why your documentation can't keep up with your product
Your product changes every week. Your documentation does not. That gap is documentation drift. Why reading page by page fails, and how your customer questions point out the articles that fell behind.
Read moreEmail is here too: the same Sarrai, now for your inbox
Sarrai now handles your support email too. The same inbox as your chat, an AI draft from your knowledge base, and a human who sends it. Fully on European soil.
Read morePut your knowledge to work as customer service
Even if you start from scratch, you're live within a week. Try Sarrai free for thirty days.
