Working out which questions your AI agent answered poorly, and then writing the right fix for each one: that's real work. Sarrai takes both off your plate. It spots where things went wrong and drafts a concrete proposal: a new article, or an update to an existing one. Every proposal lands in your approval inbox, where you read it and decide.
Most AI support tools offer dashboards and reports to tell you what went well, and what didn't. But that means someone still has to read them, work out where it actually went wrong, track down the right article, and then rewrite it.
In practice, that someone is your support lead. Every week they block half a day in their calendar to go through the reporting, figure out which questions kept coming back, and decide which articles need updating. It's careful work, it's necessary, and it's nobody's favorite part of the week.
You no longer have to work out what needs to change. Sarrai drafts proposals on its own, based on the customer conversations that didn't go quite right, and they all come together in one place: the approval inbox.
Every time Sarrai can't answer a question, or has to call in an expert, it remembers. It then works out what's missing or outdated, and writes the proposal that closes the gap.
Each proposal shows you exactly what would change and which question it came from. Everything you need to decide sits on one screen. From there, you choose what happens:
Sarrai makes proposals; it never changes anything on its own. You stay in control of what goes into your knowledge base and what doesn't.
You review each proposal on its own: approve, adjust, or reject. Much like working through an inbox, but for your knowledge.
When Sarrai proposes a change to an existing article, you see exactly what would change compared to what's there now: both versions side by side.
Is a proposal not quite complete yet? Adjust it before you approve.
It grows with your conversations and stays entirely yours. What's in it is in it because someone on your side decided it was right.
If no one maintains your documentation, it slowly loses its value. Upkeep never feels urgent, so it keeps getting pushed back.
The approval inbox keeps that upkeep manageable. Sarrai spots where your documentation falls short and writes the proposal for you. The half day your support lead used to block every week shrinks to reviewing a handful of proposals, closer to half an hour than half a day.
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Read moreYou no longer have to hunt for what's missing: Sarrai writes the proposals, you decide. Try it free for 30 days, no credit card needed.
