When Sarrai isn't sure, it asks the right expert in the background. A reply like "yes, but only on annual plans" is enough. Sarrai turns it into a friendly, complete answer and sends it to your customer.
Prefer to work in the inbox? Type a few words there too. Sarrai writes a draft and you send it yourself.
Your developer knows the answers, but doesn't like talking to customers. They don't have to. Sarrai asks them the question in the expert channel and keeps handling the conversation with the customer, so your developer never has to take over.
Create a channel per topic, such as "billing" or "integrations". Sarrai picks the channel that fits the customer's question and asks a colleague from that channel who is available right now (status Available or Focus). It only asks during your opening hours.
Your expert gets the full conversation, a summary of the customer's question and the answer Sarrai drafted. If the answer is right, they approve it. If not, they type a few words of their own.
Sarrai turns those few words into a complete answer and sends it as a normal message in the conversation. Made a mistake? Your expert can pull the message back within 15 seconds.
Sarrai waits 2 minutes by default, and you can set anything up to 4 hours. After that, the conversation is escalated automatically: it leaves the expert's inbox and lands in a support operator's inbox. The customer is told a team member will pick it up.
Support operators can jot down an answer in shorthand, like "nope, can't do that", and click Send via Sarrai. The conversation leaves their list, so they move straight on to the next one. A few seconds later it's back at the top, with a friendly, complete draft in the composer. They read it and send it themselves. That's how they clear their inbox fast.
Sarrai only works with what you wrote. It never adds prices, deadlines, links or promises of its own, not even from your knowledge base. If something is missing, it asks you one short question instead of writing a draft.
Your customer reads the reply in their own language, even if you type in another one.
Each support operator chooses in their profile whether Send via Sarrai is their default button: always rewrite, or only now and then. If it's your default, Ctrl+Enter (⌘⏎ on a Mac) uses it too.
Sarrai also learns from the shorthand answers your experts give. It turns them into proposals for your knowledge base and puts them in your approval inbox. Approve a proposal, and next time Sarrai can answer that type of question on its own, without interrupting your expert.
No. An admin switches it on in the chat settings and sets how long Sarrai waits for a colleague. Send via Sarrai works in the inbox right away, with no extra setup.
Yes. Sarrai tells the customer it's checking with a colleague, then sends the answer as its own message in the same conversation. The customer never sees your shorthand.
No. You get a draft. If it's good as is, send it straight away. If you want, you can still add to it or correct it first. That way you stay in control.
No, because Sarrai doesn't ask experts questions in the background for email. An email always lands in the inbox, with a suggested answer attached. Send via Sarrai works there as before, so you can easily expand or reword your answer. Read more about the shared inbox.
A rewrite doesn't count as a conversation or towards your limits.
Try Sarrai free for 30 days and switch on the expert channel when you're ready. Prefer to talk first? Book a call and we'll look together at whether it fits your team.
