Automate customer support without a big investment
No support team, no weeks-long documentation project. You connect Sarrai to your website, let it answer the easy questions, and the knowledge base builds itself while you work.
Read moreA good month shouldn't cost you anything extra
Most support tools let you pay per resolved conversation. If the AI resolves a lot of questions, your bill climbs right along with it. We charge a fixed price per plan, so you know exactly what you pay.
Price per conversation
Variable
Every resolved conversation counts
€ ?
this month
depends on your volume
Sarrai
Fixed
One plan, one price
from
€ 149
/mo
the same every month
The invoice that punishes your busiest month
The questions pour in, your team helps everyone along smoothly and the AI catches most of it itself. A great month, until you open the invoice and see that it's precisely that busy month that cost you money. With a price per conversation you pay for every resolved contact, so suddenly success becomes something you have to factor in.
How a price per conversation drives up your bill
Three big names show clearly how this plays out. With Fin, Intercom charges roughly 0.99 dollars for every conversation the AI handles. Gorgias counts a resolved AI ticket twice, once as a ticket and once as an AI resolution, so you pay twice for the same contact. Zendesk charges 1.50 to 2 dollars per resolution, and since January 2026 it automatically bills whatever goes above your volume.
Figures correct as of June 2026.
Success shouldn't be taxed
There's something off about a model where your supplier earns more the better your business is doing. Every extra resolved conversation is good news for you and for your customers, but with a price per resolution it also becomes another line on your invoice. You're effectively paying a penalty on your own progress. A price that climbs with how busy you are puts your interests and your supplier's at odds.
A fixed price you know in advance
With Sarrai you choose a plan that fits your volume, and you pay a fixed monthly price for it. Within that plan it makes no difference whether it's a quiet or a busy month. Your bill stays the same. There's no per-conversation counter running and no surcharge when you get a spike. If you really outgrow your plan, you move up to a higher one or buy an extra bundle temporarily. That's how you avoid the surprises after the fact.
One fixed monthly price per plan
Starter
€ 149/mo
Meest gekozen
Growth
€ 349/mo
Pro
€ 699/mo
Why I'm willing to do this
I could earn extra revenue by simply charging for every conversation separately, the way the competition does. I deliberately don't. Fair pricing matters too much to me: it's not right for your supplier to earn more whenever you have a good month. That's why Sarrai has one fixed price per plan, and that agreement stands.
Steven Lemmens
Founder & managing director, Sarrai
The same straightforward approach applies to your data: Sarrai runs on European infrastructure and has been built around GDPR from the very start.
Transparent pricing
Know what you pay
Our pricing is simple, and we don't shy away from a comparison with our competitors. Want to compare what you pay today with our pricing? Use our price comparison and work it out in a few clicks.
