No more blank page.
You already have the knowledge. Kickstart turns your documents and your people's experience into draft articles — you decide what goes live.
Your knowledge already exists.
It sits in Word documents and PDFs nobody opens any more. In emails where the solution was written down. In what your colleague explains on the phone. And in what your senior simply knows, after fifteen years.
Your knowledge sits in two places. Kickstart tackles both.
From your documents
You upload what you have — Word, PDF, a wiki export, a folder of customer emails about the same subject. Sarrai reads through everything, recognises which topics are in there, and writes draft articles per topic. In your voice, with a reference to the source, split up by question instead of by document.
Sarrai then creates new articles, structured the way helpdesk articles should look, with a clear structure.
- Word, PDF, wiki exports, emails
- One draft per topic, not per document
- Source reference always visible
How do I submit a warranty claim?
Generated from: Customer emails warranty claims.docx
From your people
Some knowledge has never been written down. The staff member who has known for years how a particular customer is handled, the senior who can place every odd case, the owner who knows the why behind the rules.
With Kickstart, Sarrai has a conversation with your expert. The expert shares their expertise, Sarrai asks the follow-up questions, and afterwards Sarrai turns the conversation into articles. The expert didn't have to write a single sentence.
- Sarrai asks the right follow-up questions
- The expert doesn't have to write a single sentence
- Structured articles when it's done
Both modes deliver the same thing: draft articles that you approve, edit or throw away. What goes live, you decide.
Not every organisation needs Kickstart at every moment.
But there are moments when the barrier to getting started suddenly becomes a real cost.
You're just starting with Sarrai
You don't have a knowledge base yet and need one that works today.
A senior is leaving
Otherwise, fifteen years of experience simply walks out the door.
After an acquisition or merger
Two organisations, two ways of working, one shared knowledge base.
Your customer service is scaling up
There are years of tickets sitting there that a complete FAQ could already come from.
Why not just use ChatGPT?
A fair question. Paste a PDF into a chat window, and ChatGPT gives you a summary or a list of questions and answers. For one document, one time, that works.
After that it stops. ChatGPT doesn't know your previous conversation. The articles that come out of it sit in a chat log, not in a searchable knowledge base. There's no connection between what you write today and what a customer asks your support team tomorrow.
Sarrai isn't a glorified chat client, but describes a complete process: from source to draft, from draft to review, from review to published article — and immediately usable by Sarrai.
You save the time of writing, not the responsibility of deciding.
- Output ends up in a chat log
- Doesn't know your previous conversation
- No source reference to the original
- Start over again tomorrow
- Not usable by Sarrai or for customer questions
- Articles land in your searchable knowledge base
- Builds on what you already did
- Source reference to the original document
- Drafts stay put until you decide
- Immediately available to Sarrai
Kickstart is in every Sarrai tier.
No separate subscription, no separate module. On Starter you get 5 Kickstart sessions per week, on Growth 20, on Pro unlimited. Which you need depends on how much knowledge you want to tackle at once.
Prefer human guidance? See our guidance packages here.
Start with your knowledge base today.
30 days free. No credit card needed. Onboarding included.
