You can still change your delivery address up to 2 hours after ordering via your account under “My orders”.
Past that window? Get in touch and we'll try to adjust it anyway.
Helpdesk software that maintains your knowledge base itself
Classic helpdesks are built for support teams of 20+: ticket queues, SLAs and a charge per ticket. Sarrai is the lightweight alternative for SMEs — a helpdesk built around a knowledge base that keeps itself current, without per-ticket fees.
A knowledge base that maintains itself
Sarrai detects gaps from real questions and proposes concrete updates.
Without per-ticket fees
One fixed price from €149/mo — no cost per ticket or per seat.
Lightweight & live fast
No IT project — live in an afternoon, not in weeks.
Why a classic helpdesk gets in the way
Classic helpdesk software is built for teams of 20+.
Ticket queues, SLA reports, roles and routing: powerful for a large support centre, but overkill for an SME. You pay for heavyweight features you never use, while the real work — keeping your knowledge base current — stays manual.
weeks
Rolling out a classic helpdesk takes weeks of configuration and training.
- per ticket
manual work
Updating your help centre stays manual; you only notice outdated articles once a customer trips over them.
The core: a knowledge base that grows with you
Your knowledge base maintains itself — you only approve
No helpdesk where articles quietly go stale. Sarrai keeps your knowledge base current based on the questions that actually come in.
1
Sarrai listens in on every question
Sarrai uses every customer and team question that comes in to see what your knowledge base doesn't yet — or no longer properly — answers.
- Spots knowledge gaps from recurring questions
- Notices when an existing article becomes outdated
Incoming question
K
Can I still change my delivery after ordering?
S
I can't find an article on that yet — I'm noting it as a knowledge gap.
2
It proposes a ready-made draft
No vague “add an article”, but a concrete draft based on your existing content — ready to review and adjust.
- Draft written in your tone of voice
- Backed by your existing articles as a source
Changing delivery after ordering
Ready to review — nothing is live yet
3
You approve, the knowledge base stays current
Proposals land in your approval inbox. One click and it's live — nothing changes without your sign-off, so you stay in control.
- Approve, adjust or reject in one screen
- Version history: every change can be rolled back
Approval inbox 3 proposals
Changing delivery after ordering
Approve
Return window extended to 30 days
Update holiday opening hours
Heavyweight vs lightweight
Classic helpdesk vs Sarrai
The same goal — helping customers fast — but a very different scale. Looking for an AI chatbot that answers customer questions automatically? Then also read customer service software for SMEs.
Criterion
Classic helpdesk
Sarrai
Built for
Support teams of 20+, high ticket volume
SMEs and small teams (±5–100)
Core idea
Handling tickets in queues
Getting ahead of questions with a current knowledge base
Maintaining the knowledge base
Manual work; outdated articles stay up
Self-maintaining: Sarrai proposes updates
Pricing model
Per seat + often per resolved ticket
One fixed price, without per-ticket fees
Going live
Weeks of configuration and training
An afternoon, without an IT project
Language & support
Often an English-only platform
Fully English-speaking, Belgian point of contact
Other tools' features and pricing change; check their site for current details. Work through your own scenario in the price comparison.
Without per-ticket fees
Your bill doesn't rise with how busy you are
With a classic helpdesk, costs climb with both your team and your volume. With Sarrai you pay one fixed price — full stop.
Classic helpdesk
- × A price per seat, even for occasional users
- + A cost per resolved ticket the AI handles
- + Add-ons for features sold separately
- = Unpredictable
Sarrai
From
€149
per month
- One fixed monthly price, every feature included
- No cost per seat or per resolved ticket
- 30-day free trial, cancel monthly
Frequently asked questions
Helpdesk software for SMEs — FAQ
What's the difference with classic helpdesk software?
Classic helpdesk software (like Zendesk or Freshdesk) is built around ticket handling: queues, SLAs, routing and reporting for large support teams. Sarrai turns it around: instead of clearing as many tickets as possible, it makes sure customers and colleagues find their answer straight away — through a knowledge base that keeps itself current. For an SME that saves a lot of overhead you'd never use anyway.
How does Sarrai keep the knowledge base current itself?
Sarrai listens in on every question that comes in and spots where your knowledge base has a gap or is out of date. Based on your existing content it proposes a concrete article draft in your approval inbox. You approve or adjust it — nothing goes live without your sign-off. That way your help centre stays current without anyone having to put time into it every week.
Does Sarrai charge per ticket or per seat?
No. Many classic helpdesks charge per seat and per resolved ticket, so your bill goes up exactly when things get busy. Sarrai works with one fixed monthly price that includes every feature — no cost per ticket, no cost per resolved AI question. You know in advance what you'll pay, even as you grow.
How much does helpdesk software for an SME cost?
Helpdesk software for SMEs starts at Sarrai from €149 per month, with every feature included and without per-ticket fees. You can try it free for 30 days and cancel monthly. The full pricing breakdown is on our pricing page, and in the price comparison you can work through your own scenario.
Is Sarrai suitable for small SME teams?
Sarrai is built specifically for SMEs and scale-ups of roughly 5 to 100+ employees. You don't need a separate support team or an IT project: the helpdesk is live in an afternoon and grows with your team, without you paying for enterprise features you don't use.
How quickly is the helpdesk live?
Rolling out a classic helpdesk often takes weeks of configuration and training. Sarrai gets you live with your existing content: you drop one snippet of code on your site (comparable to Google Analytics) and the public knowledge portal sits on its own URL.
Is Sarrai a Belgian company and GDPR-proof?
Yes. Sarrai is a Belgian company, built in Belgium. All data is processed and stored within the EU (servers at Combell in Belgium), your content doesn't train any AI models, and a data processing agreement (DPA) is available as standard.
What's the difference with the page on customer service software?
They overlap, but the emphasis differs. Our page on customer service software for SMEs starts from the AI chatbot that answers customer questions automatically. This page starts from the helpdesk itself: how you keep your knowledge base current without a heavy ticketing system. Under the hood it's the same Sarrai platform.
Ready to get started?
A helpdesk sized for SMEs — lightweight, predictable and always current.
Try Sarrai free for 30 days. No credit card, no commitments — and personal guidance to get off to a flying start.
