What does AI customer service cost for an SME?
Compare the cost of a support agent with what Sarrai costs, from €149 a month or about €0.30 a conversation. We do the math transparently.
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Reduce customer service costs
Lower your customer service costs with an AI assistant
A large share of your support work is repetition: the same questions, week after week. An AI assistant takes those over, so your team gets time for work that pays off more. That lowers the cost of your customer service, and even turns it into a source of value.
Your support team costs money, and much of that work repeats itself
Customer service is one of the most visible costs in an SME. The tricky part is that a large share of that work is repetition: the same questions about the same topics, over and over. Every repeat question eats up paid minutes, and those add up every month. As long as your people answer those questions one by one, you pay again and again for the same answer.
What you gain when the repetition goes away
The AI assistant handles the recurring questions, so the hours that went into them flow back to your team.
The AI assistant takes over the repeat questions
The AI assistant answers the recurring questions automatically from your own knowledge, day and night. The hours your team used to spend on them are freed up for other work. You don't have to start with a complete knowledge base: with a bit of question volume, Sarrai builds one fast, even if you start small. See how quickly you get started.
- Answers from your own knowledge, available instantly
- Works day and night, including outside business hours
- A fixed price, no cost per conversation
Your team starts adding value instead of repeating itself
With the repetition out of the way, your team gets breathing room. That time goes into better customer support, and into conversations that bring in money, such as upselling to existing customers. That shifts your customer service from a pure cost to a source of revenue.
- Complex questions finally get enough time
- Proactive customer contact instead of firefighting
- A team that's actually done at the end of the day
What your team does with that freed-up time
The hours that went into repeat questions now go into work that moves your company forward.
Mapping out processes
Capturing how the work actually flows, so it can be handed over and improved.
Writing documentation
Putting the knowledge on paper, which only makes your knowledge management stronger.
Helping other departments
Free to help out wherever it's busiest that week.
Better customer support
More time per conversation, so more attention goes to the customer who needs it.
Upselling to existing customers
Room for conversations that bring in extra revenue instead of just handling questions.
Less overtime
Peak periods become manageable without putting in extra hours.
Calculate your own savings
Want to know what this would save you? Enter a few numbers and see right away how much time and money you free up every month. Free, and no account needed.
From cost item to lever
Taking away the repetition lowers the cost of your customer service, and at the same time gives your team room to add value. What used to be a pure expense starts helping build your company: better service, stronger documentation, and even extra revenue.
Read what AI customer service costs an SMERelated reading
How quickly can you get started with Sarrai?
Register, add your documents or website, and your knowledge base writes itself. We walk step by step through how you're chatting with your own AI agent within the hour.
Read moreWhy programmers don't like talking to customers (and what you can do about it)
Your best developer avoids customer contact, and it comes down to stress, not unwillingness. Here's how to put technical experts to work in support without it draining them.
Read moreSee what you could save
Take away the repetition and give your team time for work that pays off more. Calculate your savings or start right away. A week later you're live, even without existing documentation.
