Home Pricing

How much does it cost?

Our pricing model is one of a kind. We charge a predictable monthly subscription, without any hidden costs. Every feature in the entire platform is available in every tier.

Starter

€ 149 /mo

€ 1,520 /yr

€ 127/mo · 15% off

Teams of 5–15 people, mainly internal knowledge needs

500 conversations/month One question-answer cycle between a user (internal or external) and Sarrai. Follow-up questions in the same session do not count separately.
5,000 knowledge base items One article or procedure in your knowledge base. Versions do not count separately.
KickStart: 5 sessions/week One session in which documents are converted into helpdesk articles, or the AI assistant interviews you and writes helpdesk articles based on that conversation.
Support via e-mail + chat

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Most chosen

Growth

€ 349 /mo

€ 3,560 /yr

€ 297/mo · 15% off

Teams of 15–40 people, including external customer chat

1,500 conversations/month One question-answer cycle between a user (internal or external) and Sarrai. Follow-up questions in the same session do not count separately.
25,000 knowledge base items One article or procedure in your knowledge base. Versions do not count separately.
KickStart: 20 sessions/week One session in which documents are converted into helpdesk articles, or the AI assistant interviews you and writes helpdesk articles based on that conversation.
Support via e-mail + chat

Start with Growth

Pro

€ 699 /mo

€ 7,130 /yr

€ 594/mo · 15% off

40+ people, or organisations with SSO/branding/API requirements

5,000 conversations/month One question-answer cycle between a user (internal or external) and Sarrai. Follow-up questions in the same session do not count separately.
Knowledge base + KickStart: unlimited
Audit logs and data export
White-label Sarrai chat widget
REST API for custom integrations
Priority support
SSO / SAML
Custom data residency (BE/NL)

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Enterprise

On request

Tailored for large organisations with specific requirements and SLA.

10,000+ conversations/month One question-answer cycle between a user (internal or external) and Sarrai. Follow-up questions in the same session do not count separately.
Knowledge base: unlimited + SLA One article or procedure in your knowledge base. Versions do not count separately.
KickStart: unlimited + SLA One session in which documents are converted into helpdesk articles, or the AI assistant interviews you and writes helpdesk articles based on that conversation.
Dedicated support

Talk to us

No setup cost · Cancel monthly · All prices excl. VAT

No setup cost · One invoice per year, pro-rata refund on downgrade · All prices excl. VAT

Compare our pricing to Intercom, Trengo and Crisp

Curious what you'd save? Do the math

Why we charge a fixed price instead of per conversation

What happens when I run out of conversations or hit one of the limits? The system will just keep working. You get a notice at 70%, 90% and 100% of the tier's limits. Before you reach 100%, you decide what happens. You either activate a bundle at € 30 or simply pause the AI-agent until next month. Every question that comes in is automatically escalated to your inbox.

All features are included in every plan

Every tier includes the AI-assistant, the self-maintaining knowledge base and the possibilty to generate helpdesk articles.

AI chat-agent

Sarrai handles customer questions, based on your documentation, in your own tone of voice.

Self-maintaining knowledge base

One central place for your organisation's knowledge, easily searchable, with versioning and visibility per role.

Approval suggestions inbox

New content generated automatically and queued up for review. Sarrai detects knowledge gaps and drafts articles — you decide what goes live.

Still have questions?

What is a conversation?

One question-answer cycle between a user (internal or external) and Sarrai, no matter how many questions you ask in the same session.

What is a knowledgebase item?

One article or procedure in your knowledge base. Versions do not count separately.

What is a KickStart session?

One session in which either documents are converted into helpdesk articles, or the AI assistant is used to interview the user and then write helpdesk articles.

Are the prices inclusive or exclusive of VAT?

All prices are always exclusive of 21% VAT.

How often do I receive an invoice?

If you take a monthly subscription, you get your invoice neatly every month. If you pay for a whole year at once, you get a single invoice for the full year.

Can I pay by bank transfer or credit card?

Yes, we offer both bank transfers and credit cards as payment methods.

What is the refund policy?

The first 30 days are always completely free. Ten days before the end of your trial you get an e-mail reminder to complete your payment details. If you don't, no charges are made.

Can I downgrade to a lower plan?

You can upgrade or downgrade at any time. If you paid for a whole year up front, those costs are settled pro rata — you only pay the right amount on top or get the difference refunded.

You get more time for real impact

Sarrai is built around freeing up time for your best people to get real work done. Getting started is free, and you can do it right now.

Try for free Or book a call