How can I use AI in my SME?
Every guide tells you to start small. None of them tells you where. One simple test shows where AI pays off first in an SME: the question your team answers again and again.
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For scale-ups
Your customers grow faster than your support team can keep up with
In a scale-up the number of customer questions grows every month along with your customer base. You can't grow your support team just as fast, and you don't have to. Sarrai handles the repeats and the simple questions, so you can keep scaling without support slowing your growth.
Support becomes the bottleneck of your growth
Every new customer brings questions, and in a growth phase they arrive faster than you can train people. Hiring solves it temporarily, but growing your support team in lockstep isn't sustainable. At some point your volume grows faster than your team, and then the queue starts slowing your growth.
What Sarrai handles for a scale-up
Fewer repeat questions on your team, more room for the conversations that really matter.
The repeat questions get answered automatically
A large share of your incoming questions are about topics you've already explained once. The AI assistant answers them from your own knowledge, with the source cited, day and night. Your team only sees what needs human attention.
- Answers from your own knowledge base, available instantly
- Works around the clock, including your peak moments
- Embeddable on your own site and inside your product
Your team keeps time for the conversations that matter
While Sarrai handles the simple questions, your team focuses on the conversations that need attention: the hesitant prospect, the complex case, the unhappy customer. That way your service improves as your volume grows.
- Hard conversations rise to the top of the inbox
- Sarrai brings in a human when the answer isn't certain
- Your service stays personal where it counts
Your knowledge stays available, even as your team changes fast
In a scale-up your team turns over quickly and new colleagues keep joining. Sarrai keeps the answers in one place and updates the knowledge base itself through the approval inbox, so knowledge doesn't vanish when someone leaves or when you scale fast. And you don't have to start with a complete knowledge base: with the question volume of a growth phase, Sarrai builds one fast. See how quickly you get started.
- Knowledge sits in one searchable place
- New colleagues get up to speed faster
- The knowledge base stays current with every unanswered question
Growth shouldn't come with a penalty
The more you grow, the more customer contact you have. Tools like Intercom charge per resolution or per outcome: every resolved conversation costs money. So your bill rises exactly when you grow, as if you're being punished for your success. Sarrai works with a fixed monthly price. You know upfront what you pay, and that amount doesn't rise with every extra conversation.
A fixed price means that in a growth month you can scale up calmly without dreading an invoice.
Price per conversation
Variable
Every extra resolved conversation raises the bill.
↑
More growth, higher bill
Rises with your volume
Sarrai
Fixed
One amount per month, however many conversations come in.
=
Same price, more volume
Predictable as you grow
Scale up without letting your support cost explode
You handle more questions without expanding your team in lockstep (scale without hiring), your service gets better as you grow, and your support cost stays predictable. That turns customer contact into a lever for your growth instead of a brake on it.
Read how Sarrai compares to IntercomRelated reading
Email is here too: the same Sarrai, now for your inbox
Sarrai now handles your support email too. The same inbox as your chat, an AI draft from your knowledge base, and a human who sends it. Fully on European soil.
Read moreNobody leaves their helpdesk because of the features
I read more than 150 negative reviews of one helpdesk and looked for why people leave. Not one recurring complaint was about the features. All four were about the contract, and this is what to check before you sign.
Read moreReady to scale without watching your bill explode?
Handle more questions with the team you have now, at a fixed price. Try Sarrai free for thirty days.
