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Customer service software built for SMEs

A Belgian AI chatbot that answers customer questions automatically from your own knowledge base, not from its imagination. GDPR-compliant, data in the EU, and with a fixed price instead of charging per user or per resolved question.

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AI chatbot from your knowledge base Answers on the basis of your content, with a source citation, and makes nothing up.
Fixed price from €149/mo No cost per seat or per resolved question. All features included.
Belgian & GDPR-compliant Built in Belgium, support in Dutch and English, data stays in the EU.
Belgian company
GDPR-compliant · data in the EU
Fixed price from €149/mo
Why this stings for SMEs

Per-seat and per-resolution pricing is built for large teams.

Most customer service software charges per user and per resolved question. For a small team that's a double penalty: you pay for every seat, including the occasional user, and on top for every answer the AI gives. Just when you grow, your bill grows the fastest.

× per seat You pay per user, whether they log in all day or once a week.
  • per question
 Every question resolved by AI gets added as a separate cost on top.
= unpredictable You only know at the end of the month what your support really cost.
Answers that are right

AI answers from your own knowledge base

Sarrai isn't just any old chatbot: it answers customer questions solely on the basis of your knowledge base, always with a source citation. If it's unsure, or the customer asks for it, it hands the conversation over to your team, with the full context.

  • No hallucinations. No matching answer in your knowledge base? Then it says so honestly and brings in a human.
  • Always with a source. With every answer, Sarrai shows which article it comes from, so customers can trust your answer.
  • Keeps learning. Unanswered questions arrive as a concrete suggestion in your approval inbox, so your knowledge base gets sharper.
How your customers reach you

A chatbot and a chat widget on your own site

Switch on what fits your customers, or turn everything on. Live in ten minutes, no IT project.

Chat widget on your website

A single snippet of code on your site, similar to Google Analytics, and the AI chatbot answers customer questions, day and night.

Public knowledge portal

A searchable knowledge base on its own URL. Customers find answers themselves, and Google finds them too.

Escalation to your team

If the chatbot can't work it out, the customer is getting frustrated, or they ask for a human, Sarrai hands the conversation over to your inbox, with the full history.

Predictable, even as you grow

One fixed price. All features included.

No charging per seat, no cost per resolved question. The monthly price is the whole story.

From €149 per month

For SME teams up to 15 users: all modules, unlimited articles and a generous conversation volume per plan.

  • AI chatbot, knowledge base and Kickstart included, no separate modules
  • No hidden costs and no charge per question. Each plan covers a set number of users
  • 30-day free trial, cancel any month, no lock-in
See all pricing Compare with Intercom & co
Local & secure

A Belgian company, GDPR-compliant from the start

Belgian customer service software with a chatbot, built for the European market. Support in your own language, from a Belgian team.

Belgian company

Built in Belgium and available in Dutch and English, with a point of contact in your language and personal guidance.

GDPR-compliant

Data is processed and stored within the EU. Your content trains no AI models and a data processing agreement (DPA) is available as standard.

Data in Belgium

Your servers and all customer data sit with Combell in Belgium. Data does not leave the EU.

Frequently asked questions

Customer service software for SMEs: FAQ

Is Sarrai a chatbot for customer service?
Yes. Sarrai includes an AI chatbot that you place on your own website via a chat widget. The difference from a classic chatbot: Sarrai answers solely on the basis of your knowledge base, always with a source citation, and makes nothing up. If it doesn't know the answer, it says so honestly and brings in a human.
Is Sarrai GDPR-compliant?
Yes, Sarrai is GDPR-compliant. All data is processed and stored within the EU. Our servers and customer data sit with Combell in Belgium. You keep ownership of your content and conversations, your data is not used to train AI models, and a data processing agreement (DPA) is available as standard.
Is Sarrai a Belgian company?
Yes. Sarrai is a Belgian company, built in Belgium and available in Dutch and English: interface, AI answers and support. You get a point of contact in your own language, and data doesn't leave the EU. That makes Sarrai Belgian customer service software with a chatbot, tailored to local SMEs.
How much does customer service software cost for an SME?
With Sarrai you pay from €149 per month for customer service software with all features included. No charging per user (seat) and no cost per resolved question. Those are exactly the models that add up quickly for small teams. You can try it free for 30 days and cancel any month. You'll find the full pricing breakdown on our pricing page.
Does Sarrai charge per seat or per resolved question?
No. With many tools you pay per user and per resolved question. For a small team those two counters add up fast. Sarrai works with one fixed monthly price per plan: each plan covers a set number of users, and within your plan you never pay extra per user or per answer.
Can I place the chatbot on my own website?
You get a single snippet of code that your web developer places on your site in a few minutes, similar to Google Analytics. There's also a public knowledge portal on its own URL, so customers can look up answers themselves without an account.
Is Sarrai suitable for small SME teams?
Yes. Sarrai is aimed squarely at SMEs and scale-ups of 5 to 100+ employees. The Starter, Growth and Pro plans grow with your team and conversation volume, without you paying for enterprise features you don't need. Looking mainly for a lightweight helpdesk instead of a chatbot? Then read helpdesk software for SMEs.
Try it yourself

Customer service that grows with you, without surprises on your bill.

Try Sarrai free for 30 days, with no credit card and no commitments. Personal guidance comes standard.

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