How quickly can you get started with Sarrai?
Register, add your documents or website, and your knowledge base writes itself. We walk step by step through how you're chatting with your own AI agent within the hour.
Why your documentation always goes out of date (and how to stop it)
Your documentation goes stale as your product evolves, and you know it. But knowing fixes nothing. Here's how to bring maintenance back to minutes instead of hours.
Why programmers don't like talking to customers (and what you can do about it)
Your best developer avoids customer contact, and that's down to stress, not unwillingness. Here's how to put technical experts to work in support without it draining them.
What does an AI chatbot cost for your website?
Between €30 and €150 a month — but that figure tells you almost nothing. The chatbot itself is now the cheapest part; the real cost and the real value sit in the knowledge you feed it. We do the maths transparently.
Nobody looks things up anymore
A new colleague no longer opens the knowledge base — they just ping Tom, because that's faster and more reliable. That's how a knowledge base dies: not with a crash, but with silence. And that very gap is the most valuable signal you have.
Sarrai or Intercom: which platform fits your support team?
This article lays out the four most important differences — not to talk Intercom down (it's a good product), but to help you choose what fits your situation.
You lose half your workday to the same questions
You'd actually planned to start today on that one project that's been sitting for weeks, but the inbox has taken you hostage again. Under the guise of 'delivering service' you let it happen. But that isn't delivering service anymore — it's the opposite.
The difference between a team of three and a team of eight
The informal communication of a small team is free. And then you grow, and communication suddenly becomes very expensive.
Why "I don't know" is the most important sentence for an AI system
The value of an AI answer is determined by what the system refuses to say, not by what it keeps endlessly asserting.
What happens when Tom goes on holiday?
Why does documenting processes so often fail, and what can we do about it? A handy insight into how to make your next documentation project actually succeed.
