The approval inbox does the heavy lifting of keeping your knowledge base up to date
Working out which questions your AI agent answered poorly, and then writing the right fixes for them, is real work. Sarrai takes both off your plate. It spots where things fell short and writes a concrete suggestion: a new article, a revision, or a clearer wording. Everything lands in your approval inbox. You open it, read, and approve. Gone are the days you had to spend the better part of your week improving your docs. Now with just half an hour a week, you can keep your documentation up to date.
Fancy reports get you nowhere
Most AI support tools offer dashboards and fancy report cards to tell you what went well, and what didn't. But that means someone still has to read it, work out where it actually went wrong, track down the right article, and then rewrite it.
In practice, that someone is your support lead. Every week they block half a day in their calendar to go through the reporting, figure out which questions kept coming back, and decide which articles need updating. It's careful work, it's necessary, and it's nobody's favourite part of the week.
One inbox with every suggestion for updating your knowledge base
Sarrai figures it out and writes the proposal automatically
Instead of leaving you to work out what needs to change, Sarrai figures it out herself by drafting proposals based on the actual conversations with your customers. Those proposals all end up in your approval inbox.
Every time Sarrai AI couldn't answer a question, or she consulted an expert, Sarrai remembers. After that, she figures out what's missing and drafts her proposal for your approval.
- Add new articles automatically based on incoming questions
- Revise articles with outdated information quickly
- Use clearer wording that matches your customer's vocabulary
The full proposal can be found in your approval inbox
Each suggestion shows you exactly what needs to change and what question(s) triggered this proposal. That means you have everything you need to make a decision right there in one screen. After that, it's your choice how to handle this proposal:
- You can approve the proposal with one click
- You can edit the proposal before approving it
- Or you can reject the proposal entirely, making sure nothing changes
Nothing changes without your approval
Sarrai AI only makes suggestions, but will never change your documentation on its own. You remain in control of what goes into your knowledge base and what doesn't.
Approve one at a time
You review each suggestion on its own: approve, adjust, or reject. Much like working through an inbox, but for your knowledge.
Full diff on revisions
When Sarrai proposes a change to an existing article, you see exactly what changes compared to what's there now. Both versions are shown side by side, making it easy to spot the differences.
Editing a proposal is always possible
If a suggestion's mostly right, but not quite, you can edit it before you approve it.
You stay in control of every change
Your knowledge base grows with your conversations, but stays entirely yours. What's in it is in it because someone on your side decided it was right.
Your documentation is kept up to date
If no one maintains your documentation, it slowly loses its value. People stop putting their trust in your docs. Keeping documentation up to date never seems urgent, so we keep putting it off.
With the approval inbox, that upkeep is made easy. Sarrai spots where your knowledge base falls short and writes the suggestion for you. With Sarrai, you no longer need to block days in your calendar just to get your documentation right again. With just half an hour each week, you make sure your knowledge base remains a powerful source of truth.
Keep your knowledge base sharp in half an hour a week
Sarrai notices where your knowledge base falls short and writes the proposal for you. You open, proofread and decide. You can now try Sarrai for free for 30 days, no strings attached, no credit card needed.
