Why documentation goes stale (and how to fix it)
Stale documentation is a side effect of shipping software. Here's why your docs drift, how to fix the articles that already went wrong, and how to keep new ones current.
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Approval inbox
The approval inbox does the heavy lifting: keeping your knowledge base up to date
Working out which questions your AI agent answered poorly, and then writing the right fix for each one: that's real work. Sarrai takes both off your plate. It spots where things went wrong and drafts a concrete proposal: a new article, or an update to an existing one. Every proposal lands in your approval inbox, where you read it and decide.
Reports alone won't get you there
Most AI support tools offer dashboards and reports to tell you what went well, and what didn't. But that means someone still has to read them, work out where it actually went wrong, track down the right article, and then rewrite it.
In practice, that someone is your support lead. Every week they block half a day in their calendar to go through the reporting, figure out which questions kept coming back, and decide which articles need updating. It's careful work, it's necessary, and it's nobody's favorite part of the week.
One inbox with every proposal to improve your knowledge base
Sarrai figures it out and writes the proposal
You no longer have to work out what needs to change. Sarrai drafts proposals on its own, based on the customer conversations that didn't go quite right, and they all come together in one place: the approval inbox.
Every time Sarrai can't answer a question, or has to call in an expert, it remembers. It then works out what's missing or outdated, and writes the proposal that closes the gap.
- New articles based on incoming questions
- Revisions of articles with outdated information
- Clearer wording, in your customers' vocabulary
The full proposal is waiting in your inbox
Each proposal shows you exactly what would change and which question it came from. Everything you need to decide sits on one screen. From there, you choose what happens:
- Approve and apply with one click
- Edit it a little first, then approve
- Reject it, and nothing changes
Nothing changes without your approval
Sarrai makes proposals; it never changes anything on its own. You stay in control of what goes into your knowledge base and what doesn't.
Approve one at a time
You review each proposal on its own: approve, adjust, or reject. Much like working through an inbox, but for your knowledge.
Full diff on revisions
When Sarrai proposes a change to an existing article, you see exactly what would change compared to what's there now: both versions side by side.
Editing is always an option
Is a proposal not quite complete yet? Adjust it before you approve.
Your knowledge base stays yours
It grows with your conversations and stays entirely yours. What's in it is in it because someone on your side decided it was right.
Your documentation stays up to date
If no one maintains your documentation, it slowly loses its value. Upkeep never feels urgent, so it keeps getting pushed back.
The approval inbox keeps that upkeep manageable. Sarrai spots where your documentation falls short and writes the proposal for you. The half day your support lead used to block every week shrinks to reviewing a handful of proposals, closer to half an hour than half a day.
Related reading
Leave the heavy lifting to the approval inbox.
You no longer have to hunt for what's missing: Sarrai writes the proposals, you decide. Try it free for 30 days, no credit card needed.
