Repetition
We answer the same ten questions over and over every week. It's impossible to keep up.
The knowledge of your best people, available to everyone
Sarrai uses AI to answer common questions
Your people's time is freed up for work that really matters.
Already have a Sarrai account? Open it directly
Sarrai aims to solve the following four situations
Knowledge is centered on a few key people
When Jan's on holiday, nobody knows how to set up that specific configuration.
Slow onboarding
We spend three months with a new colleague before they can work independently.
Scattered knowledge
Our procedures are spread across Drive, Notion, a few emails and the group chat.
What is it?
Sarrai is a knowledgebase and AI-agent designed to create the best support experience. By capturing the knowledge of your best people, it unlocks a support experience like no other.
1 Document
Documentation, without hours of writing
Instead of writing manuals, you explain what you do. Our AI assistant interviews you about one procedure at a time and turns it into structured articles for your knowledgebase. This kickstarts your knowledgebase and has you up and running in minutes, instead of weeks.
Read more about kickstarting your knowledgebase2 Open up
Centralise your documentation on a knowledgebase
Your knowledgebase lives in one central place, reachable for your whole team and your customers. The AI-agent handles all incoming questions it can answer and routes to your team when it can't. Integrate our AI-agent easily on your own website.
Sarrai handles the answers3 Update
This knowledgebase maintains itself
Every question Sarrai couldn't answer and every time a team members intervenes is turned into a suggestion for improvement. Sarrai's approval inbox tells you which questions it couldn't answer and what changes you should make and where you should apply to changes to improve the automatic AI answers.
Read more about the approval inboxA public help center
Sharpen your knowledgebase and unlock a new support experience for your customers. Sarrai learns your tone of voice and learns from your documentation. Once that foundation is in place, unlocking Sarrai to your customers is a small step.
Discover the public knowledge portal
Sarrai's genuinely one of a kind
We solve the things that classic chatbots and helpdesk tools get stuck on.
Other helpdesk & chatbot software
Sarrai
AI chatbot
Hallucinates answers
Generates answers directly from your knowledge base
Honestly says "I don't know" and brings in a human when needed
Getting started
Document everything by hand
Upload documents or link to a website to get started
The AI builds a structured knowledge base from them right away. Sarrai is usable within hours after registration.
Knowledge base maintenance
Constant manual maintenance required
Sarrai maintains itself
Every question improves the quality of your knowledgebase automatically by generating improval suggestions. Approve those suggestions in a matter of seconds.
Price
Per seat and per resolution
Fixed price per month
All features included, no hidden costs
Privacy & hosting
Servers outside the EU
100% EU hosting
Privacy-first by design. Built for the European market
Curious how Sarrai could benefit you?
Request a demoDon't start from scratch
Sarrai's onboarding is trivial and generating the first helpdesk articles is easy. If you get stuck, our support team will gladly help you.
Get in touch- Get started quickly
- Document the knowledge of your key users
- Structured knowledge base, tailored to you
- Reduce inbox stress immediately
- More free time to do actual work
The story behind Sarrai
Why I'm building Sarrai
I'm Steven. I've been building software for years, and spent just as many years in customer support. At every company I worked for, the same thing struck me: there's always one person who really knows. How that software fits together, why we work the way we do, what to do when that one error message comes back.
Those people are worth their weight in gold. But they're also never done with their work — everyone stops by their desk. And when they leave or fall ill, their knowledge goes with them.
That's why I'm building Sarrai. Our AI assistant does what AI is really good at: writing, structuring and refining. It helps your team capture knowledge the moment it arises, and hands it back to whoever needs it tomorrow.
Steven Lemmens
Founder & managing director, Sarrai
Frequently asked questions
What does Sarrai cost?
Sarrai starts from € 149 per month, with all features included. You can try it free for 30 days and cancel anytime you want. You'll find the full pricing breakdown on our pricing page.
Does Sarrai work in other languages?
The application is available in Dutch and English at the moment.
How does Sarrai differ from Intercom?
Intercom is a broad customer communication platform for large, international support teams. Sarrai is a knowledge base platform for SMEs and scale-ups. We've put together a full comparison where you can read up on all the details.
Is Sarrai GDPR compliant?
Yes. All data is processed and stored within the EU, you keep ownership of your content and conversations, and a data processing agreement (DPA) is available.
What company size is Sarrai for?
Sarrai is built for SMEs and scale-ups of roughly 5 to 100+ staff. The Starter, Growth and Pro plans grow with your team and conversation volume. You'll find more information on our pricing page.
How long does onboarding take?
Getting up and running is a matter of hours, not days.
Does Sarrai share customer data with third parties?
No, we do not. We make sure your content isn't used to train AI models, and all processing happens within the EU.
What if the Sarrai AI-agent doesn't know the answer?
Then the AI assistant will admit this honestly and offer to escalate to a human, instead of making something up. Unanswered questions automatically land in your approval inbox as a concrete suggestion to expand your knowledge base.
Can I integrate Sarrai with my existing tools?
Sarrai works anywhere through a chat widget you paste into any website or web application, and offers an API for deeper integration. Native connections with popular helpdesk and CRM tools are on the roadmap.
Where are your servers?
Our servers and all customer data sit with Combell in Belgium. Data does not leave the EU.
Ready to get started?
Start free and import what you already have. See the first result within the hour. No credit card, no commitments.
