Answer customer questions automatically with AI
Sarrai answers recurring customer questions entirely on its own, using only your documentation. When it doesn't know, senses frustration, or your customer asks for a human, it hands the conversation to your team, full history included. That leaves your team free for the questions where they genuinely make the difference.
Choose how your customers reach Sarrai
There are two ways to integrate Sarrai into your existing systems.
You choose which to activate.
Chat widget on your website
Embed the chat widget on your own site and your visitors get an instant answer to their question. Sarrai answers based on your knowledge base, in your tone, day and night.
Average implementation time with a web developer: ten minutes.
- Paste one snippet of code on your site and it works out of the box.
- Available 24/7, so your customers' questions get answered even when your office is closed.
- Escalate conversations to your inbox when Sarrai can't work it out on its own, so you never miss a customer interaction.
Public knowledge portal
Your documentation can be published to an online portal so visitors can browse the information themselves. An ideal solution for customers who prefer searching before asking their questions.
- You get your own URL, and hosting of the online portal is included in your subscription.
- Indexable by Google, if you want, so your answers also count as SEO
Sarrai knows when it needs a human.
Sarrai has been designed with great care to avoid wrong answers. When it doesn't know, it admits it and automatically brings in a human. That happens at three moments:
If it doesn't know the answer.
Then Sarrai admits it honestly. It doesn't make anything up: it says it can't find the answer and brings in a colleague who can help.
If the customer is getting frustrated.
Complaints, harsh words or an angry customer: Sarrai senses the emotion and hands the conversation to your team before it gets out of hand.
If the customer asks for it.
If a customer indicates they'd rather talk to a human, Sarrai respects that. It hands the conversation to one of your colleagues.
Embedding the chat widget on your own website
You activate the chat widget from your Help Center in Sarrai. You get a small snippet of code to paste into your website. Beyond that, no technical knowledge needed.
The public knowledge portal works right away on its own URL, without you having to change anything on your website. Want to connect Sarrai more deeply to your own systems? Take a look at our integrations.
The more Sarrai learns, the better it helps your customers.
Every question Sarrai answers is a chance to learn. When Sarrai notices that an article is unclear, that a question keeps coming back without a good answer, or that an operator gives a better explanation during a handover, it proposes an improvement in the approval inbox.
You approve or reject. That way your knowledge base gets sharper, without anyone working on it full-time.
Read more about the approval inbox
See what Sarrai does with your customer questions.
Start your free 30-day trial today and let Sarrai answer from your own documentation. No credit card required, cancel any month.
