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Better knowledge management
Better knowledge management: your team's knowledge, queryable by everyone
A lot of what your company knows lives in the heads of a few people. Sarrai captures that knowledge and makes it searchable, so every colleague finds an answer without interrupting anyone. New people get up to speed faster, and the knowledge of your key employees stays with the company.
Onboarding today is some verbal explanation and a lot of trial and error
A new colleague gets some explanation, often verbal and unstructured, and then has to find their own way. Every so often someone hits a snag, and that's how something new gets learned. Confident people ask questions easily and get going faster. More introverted people hold back, and get up to speed more slowly. So personality sets the pace of onboarding, when your knowledge should.
Give every employee an assistant with endless patience
Put the AI assistant and your knowledge base to work internally too, so everyone finds the same answers without interrupting a colleague.
One internal assistant for every question
You can put the same AI assistant that answers customer questions to work internally too. You integrate the assistant into your own systems or simply use the knowledge base internally. Every employee can turn to it with any question, however small.
- Answers from your own internal knowledge
- Works just as well internally as on your website, via an integration
- Patient, even the tenth time it hears the same question
Everyone gets up to speed equally fast, whatever their personality
When the answers live in one place, onboarding no longer depends on who dares to ask. Confident and introverted colleagues alike have the same assistant within reach, day and night. That way everyone becomes self-reliant faster.
- The same access to knowledge for everyone
- No barrier to asking questions
- Experienced colleagues keep their time for their own work
Knowledge that stays, even when someone's not around
The knowledge that sits in a few heads is fragile: when one of those colleagues is away for a while, the knowledge is away too. Capture it, and it becomes company property and stays queryable, no matter who's there that day.
On vacation
The colleague who knows the answer is away for a bit. The knowledge stays queryable, so the work simply continues.
Illness or accident
An unexpected absence doesn't grind your operation to a halt, because the knowledge is captured and available.
Departure or retirement
When someone leaves the company, the knowledge doesn't walk out the door with them.
Busy periods
Nobody has to interrupt an expert for something that's already documented.
Your knowledge becomes company property
What your team knows is captured in one place where everyone can query it. New colleagues get up to speed faster, you depend less on who's there that day, and an unexpected departure hits you less hard. That's how you build a company that can stand on its own knowledge. And you don't have to write everything down first: with a bit of question volume, your knowledge base grows on its own, even if you start with almost nothing. See how quickly you get started.
Read what happens when the only person who knows is on vacationRelated reading
Nobody looks it up anymore
A new colleague no longer opens the knowledge base. They just ping Tom, because that's faster and more reliable. That's how a knowledge base dies: not with a crash, but with silence. And that very gap is the most valuable signal you have.
Read moreWhy your documentation always goes out of date (and how to stop it)
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Read moreCapture what your team knows
Give every employee access to the knowledge of your whole company, and make sure it stays. Even without existing documentation, your knowledge base is up within a week. Try Sarrai free for thirty days.
