How can I use AI in my SME?
Every guide tells you to start small. None of them tells you where. One simple test shows where AI pays off first in an SME: the question your team answers again and again.
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Customer service for your online store that knows your catalog and orders
Online-store customers ask the same questions over and over: where's my package, is this in stock, how do I return it. Sarrai answers them automatically, day and night. Through a connection to your ERP or store system, the agent answers with live data from your own catalog and orders.
The same questions, around the clock
Most questions in an online store are about a handful of topics: where's my package, is this in stock, what's the delivery time and how do I return it. They come in day and night, including weekends and peak periods. As long as your team answers them one by one, a lot of time goes into work that keeps repeating.
What Sarrai handles for your store
The recurring questions are handled automatically, with answers from your own policy and live data from your systems.
The questions every store gets, answered automatically
The questions about returns, shipping, warranty and delivery are answered by the AI assistant from your own policy, day and night. Everything sits in one place in your knowledge base, so customers get a clear answer right away. You don't have to write a thick policy first: your knowledge base fills itself as questions come in. See how quickly you get started.
- Answers from your own return and shipping policy
- Works day and night, including weekends
- Brings in a human when in doubt
Live data from your product catalog and orders
Connect your ERP or store system and the agent answers with current data instead of a generic story. Stock, prices, parts, manuals and the status of an order come straight from your own system. See the integrations for the systems we connect to.
- Stock, prices and delivery times from your catalog
- Parts and manuals attached to a product
- The status of an order: "where's my package?"
- Coming soon: report a repair straight from the chat
The agent knows who it's talking to
When a customer is logged in to your store, the agent recognizes who they are. That way it can safely answer about that customer's own orders, without anyone else accessing that data. Every conversation also links to your customer base, so you can see in the reporting who asks a lot of questions. That way Sarrai keeps your customer data and history up to date on its own.
- Recognizes the logged-in customer automatically
- Personal answers about their own orders
- Order data only for those who are logged in
What that sounds like in a conversation
Two kinds of question your store gets every day. The AI looks up the answer in your own system at the moment the customer asks.
Works for every visitor, signed in or not, as soon as your connection is active.
Works for a customer who is signed in to your store. The AI then looks up their most recent orders straight away, without asking for an order number first.
Customers see their own orders, and nobody else's
Sarrai only looks up an order once the customer is signed in to your store and your system has confirmed who they are. An order number or an email address is never enough. So nobody can pull up another customer's orders through the chat, not even with a guessed number.
- Signed-in customers only: your store passes on who is signed in, and your system confirms it.
- The AI only sees the orders of that one customer. Someone else's order number returns nothing.
- Live for every question: nothing syncs in the background, and Sarrai keeps no copy of your orders or your catalog.
- If your system can't be reached, the AI tells the customer so, plainly. It never makes up a status or a delivery date.
Examples of what a customer can ask
Concrete questions the agent handles itself with data from your own system.
"Where's my order?"
For a signed-in customer, the agent pulls the current order and delivery status live from your system.
"Is this product in stock?"
The agent reads the current stock straight from your catalog.
"What's the delivery time?"
The agent checks the expected delivery time for the product in question.
"Which parts go with this?"
The agent shows the parts and manuals attached to the product.
"How do I return this?"
The agent explains your return policy, in the steps you've defined.
"What does this product cost?"
The agent gives the current price and variants from your catalog.
Less repeat work, customers helped around the clock
The questions that keep repeating in an online store are handled automatically. Your customers get a clear answer at any time of day, and your team keeps time for the conversations that really need attention. The more you connect to your own systems, the more concrete that answer becomes.
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Read moreGive your store customer service that's always available
Handle the recurring questions automatically, with answers from your own policy and systems. You're live within a week, even without a written-out policy. Try Sarrai free for thirty days.
