Online-store customers ask the same questions over and over: where's my package, is this in stock, how do I return it. Sarrai answers them automatically, day and night. Through a connection to your ERP or store system, the agent answers with live data from your own catalog and orders.
Most questions in an online store are about a handful of topics: where's my package, is this in stock, what's the delivery time and how do I return it. They come in day and night, including weekends and peak periods. As long as your team answers them one by one, a lot of time goes into work that keeps repeating.
The recurring questions are handled automatically, with answers from your own policy and live data from your systems.
The questions about returns, shipping, warranty and delivery are answered by the AI assistant from your own policy, day and night. Everything sits in one place in your knowledge base, so customers get a clear answer right away. You don't have to write a thick policy first: your knowledge base fills itself as questions come in. See how quickly you get started.
Connect your ERP or store system and the agent answers with current data instead of a generic story. Stock, prices, parts, manuals and the status of an order come straight from your own system. See the integrations for the systems we connect to.
When a customer is logged in to your store, the agent recognizes who they are. That way it can safely answer about that customer's own orders, without anyone else accessing that data. Every conversation also links to your customer base, so you can see in the reporting who asks a lot of questions.
Concrete questions the agent handles itself with data from your own system.
The agent pulls the current order and delivery status live from your system.
The agent reads the current stock straight from your catalog.
The agent checks the expected delivery time for the product in question.
The agent shows the parts and manuals attached to the product.
The agent explains your return policy, in the steps you've defined.
The agent gives the current price and variants from your catalog.
The questions that keep repeating in an online store are handled automatically. Your customers get a clear answer at any time of day, and your team keeps time for the conversations that really need attention. The more you connect to your own systems, the more concrete that answer becomes.
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Read moreHandle the recurring questions automatically, with answers from your own policy and systems. You're live within a week, even without a written-out policy. Try Sarrai free for thirty days.
