Home Who it's for

For companies that can't grow as long as everything runs through the same few people

Sarrai is built for organisations with a specific problem: complex operations, a support load that doesn't scale, or people who carry the company with the knowledge in their heads. Below are a few situations where Sarrai makes the difference. Recognise one of them? Then we're for you.

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No sector restrictions

Which sector does Sarrai work best for?

Sarrai works in every sector where knowledge comes first. But the type of company we make a difference for is described below. If you recognise yourself in one of these situations, you're in the right place.

01 Software & product companies

You're building something complex. The questions chase you.

Your product evolves faster than your documentation. New features, edge cases, integrations that work just slightly differently for that one customer. It all lives in your engineers' heads, but not in a readable source. Sarrai captures that knowledge while the work happens and keeps it current — without a product owner having to start a months-long writing project.

You'll recognise this if

New colleagues lean on senior engineers for weeks asking "how exactly does this work"

Documentation gets "caught up" in a sprint every few months and is already outdated again

Support asks engineering the same technical questions, week after week

−60%

Fewer ad-hoc engineering questions At teams that unlock product knowledge through Sarrai.

See how Sarrai solves this

webhook-spec.md · v3.4

POST /v1/webhooks/order.created // retry: exponential, max 8 payload: "OrderEvent" order_id: uuid total_eur: decimal status: "pending|paid"

Sarrai · answer to an engineer

For order.created we wait for the paid status before triggering the confirmation — that hangs off the PSP callback, not this hook.

Source: webhook-spec §3 + payment-flow §1.2

02 Scale-ups

Grow without adding a person every time

Today, every new customer means an extra pair of hands. The constant hiring process puts pressure on your growth. With Sarrai you can grow in a scalable way: capture your knowledge well once and reuse it infinitely.

You'll recognise this if

You hired three people this quarter and turnaround time has gotten slower

Senior staff spend half their day onboarding and explaining

Landing a big customer feels like an internal renovation instead of a celebration

4×

Productive faster, in week one A new colleague finds answers themselves, instead of via colleagues.

See how Sarrai solves this

People vs. revenue — 8 quarters What scale-ups see

People Output / revenue

The gap only opens up once knowledge comes loose from individuals.

03 For teams with an overflowing support inbox

You've answered every question ten times already

Your support team does excellent work, but 70% of what they type is a variation on something they typed last week too. That's a typical problem when your documentation isn't in order. Sarrai puts the answers in one place and lets Sarrai handle the first line — with source citations and escalation when it's really needed.

You'll recognise this if

The top-10 questions make up the largest part of your ticket volume

Your answer library is a pile of "saved replies" nobody maintains

Wait times climb as soon as one or two people are sick or on holiday

−40%

Interruptions for your seniors Questions that are in the knowledge base get answered there too.

See how Sarrai solves this

How do I request a refund? 14× this week · senior support

12 min

Password reset isn't working 9× this week · senior support

7 min

with Sarrai

How do I request a refund? Answered by Sarrai · with source

0 min

Password reset isn't working Answered by Sarrai · with step-by-step

0 min

04 Changing teams

What stays, stays — even when the people change.

Seasonal teams, project staff, ... You can't stop your staff turnover, but you can make sure the knowledge stays. With Knowledge Kickstart you capture that knowledge before someone leaves — a short interview with the senior, and the essentials are down in black and white.

You'll recognise this if

Your onboarding takes months before someone is "really up to speed"

At every departure you have the same conversations to salvage what you can

Senior colleagues keep a mental "to-teach" list that never gets shorter

−50%

Shorter onboarding New colleagues find answers themselves, instead of waiting.

See how Sarrai solves this

Team over 3 years

2024

Sara Tom Lien

2025

Sara Tom Lien Yusuf

2026

Tom Lien Yusuf Marie

Knowledge base — unchanged, always complete 312 articles

05 Single point of knowledge

One person should never be able to put the whole company on pause

In almost every company there's a "Jan", a "Kim" or a "Tom" — the one who "normally knows everything". Very handy when they're around, but an acute problem when they go on holiday, fall ill or leave. Sarrai gets that knowledge out of their heads. With Knowledge Kickstart that happens without them having to write anything themselves: Sarrai interviews them in a 30-minute conversation and turns it into structured articles. In return, they get time freed up to be productive.

You'll recognise this if

Certain cases grind to a halt as soon as one person is away for a week

Key staff struggle to take holidays because everything stalls

When a senior colleague leaves, there's open panic

Single points of failure No more holidays with the phone within arm's reach.

See how Sarrai solves this

Before — knowledge per person fragile

One column of knowledge hangs on Jan. Holiday? Departure? Standstill.

After — knowledge as a whole robust

Everyone can fall back on the source. Jan stays the author, not the gate.

One match is enough

Do you recognise yourself in one of these situations?

Then give Sarrai a free try. Import what you already have, let Sarrai write the first articles, and judge within a week whether it makes a difference for how you work. No credit card, no commitments.

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